Problem Solving

Troubleshooting

Comprehensive solutions for WiFi and 4G camera issues

Important Notice

Camera models and features can vary between manufacturers and versions. The troubleshooting steps below cover the most common issues and solutions. For model-specific commands, settings, or persistent issues, you may need to contact your camera manufacturer or provider directly for specialised support.

Select Your Camera Type

Choose your camera connection type for specific troubleshooting steps

WiFi Camera Troubleshooting

If your camera shows "connecting" or "disconnected" in blue text in the CamHiPro app

1. Check Camera Power

PTZ Camera:

Unplug the camera and plug it back in. Check to see if the camera rotates on startup.

Stationary Bullet Camera:

Cover the light sensor on the front of the camera (just underneath the main lens). You should see a ring of red lights appear and hear the camera 'click' into night mode.

2. WiFi Speed Test

Follow these steps to test your WiFi speed:

  1. Stand next to the camera with your mobile phone
  2. Connect to your home WiFi network (same as camera)
  3. Open a web browser and go to fast.com
  4. Click "Show more info" after the initial test
  5. Check the Upload Speed

Required: At least 2Mbps upload + 1Mbps per additional device on WiFi

If speeds are too low, consider hardwiring to router or moving camera closer to router.

3. Factory Reset & Reconnect

Reset Process:

  1. Locate small black button on cable (may have plastic cap)
  2. Hold button for 30 seconds
  3. Wait for camera to restart

Reconnection Steps:

  1. Connect phone to "IPCAM_****" network (password: 01234567)
  2. Open CamHiPro app
  3. Check camera is online (username/password reset to "admin")
  4. Go to camera settings → Wireless settings
  5. Select "Get wireless networks" → Choose your home WiFi
  6. Enter your home WiFi password → Apply

Additional Resources

More detailed guides and setup instructions

App Guide

Comprehensive guides for all CamHiPro features and settings

APN Settings

Configure APN settings for MiFi hotspot devices

4G Data Plans

Find the right data plan for your 4G camera

Universal Quick Fixes

Try these first before detailed troubleshooting

Power Cycle

Unplug camera for 10 seconds, then plug back in. Wait 2-3 minutes for full startup.

App Update

Ensure you're running the latest CamHiPro app version from your device's app store.

Signal Check

Verify WiFi/4G signal strength in camera location. Move closer to router/better signal area.

Firmware Update

Check for camera firmware updates in the CamHiPro app settings.